TERMS & CONDITIONS

How your date is reserved, and when the collaboration truly begins.

All enquiries are reviewed privately. Availability is confirmed in writing once alignment with your project has been assessed.

Date Reservation

A 50% retainer secures the date and allows full logistical preparation, travel coordination, and dedicated time allocation.

Until the deposit is received, availability remains open and is confirmed on a first-confirmed basis.

Temporary Holds

Following the booking request, a date may be held on a temporary basis for a maximum of 3 days, subject to availability.

After this period, the date is automatically released without notice.

A wedding date is considered exclusively reserved only upon written confirmation by the Atelier and receipt of the agreed Deposit. Until both conditions are met, no date is held.

This process ensures that every commitment reflects the care, presence, and attention that define the Atelier.

Not a list of services, but the structure of an experience.

The Deposit secures your date and confirms the Atelier’s exclusive availability. It reflects the immediate allocation of time, preparation, and the refusal of other commissions for the same day.

The Atelier does not operate with predefined packages or standard quotations. Each project is shaped through a private process in which the scope of work, presence, and creative preparation are defined. For this reason, fees are presented as an investment in the experience rather than as itemised services.

All amounts are specified at confirmation, payable by the dates indicated. Transaction or gateway fees are non-refundable. Unless otherwise stated, all figures are expressed in Euros and inclusive of applicable taxes.

Moments of refinement, and the elements that may accompany your day.

Trial sessions, when offered, are scheduled separately from the wedding day and subject to availability. They are conceived as moments of refinement rather than experimentation—an opportunity to align on balance, texture, and detail. Travel or location costs, where applicable, are not included unless expressly stated.

Where appropriate, additional services—such as bridal party hair and makeup, rehearsal dinners, or extended coverage—may be included. These elements are considered in relation to the overall structure of your event and confirmed in writing. The Atelier may limit additional services to preserve quality, presence, and continuity.

Clarity, fairness, and respect for time reserved exclusively.

Client cancellation

You may withdraw within sixty (60) days from confirmation or signature. In this case, no fees are due and any Deposit is fully refunded, net of payment gateway fees.

After this period, the Deposit becomes non-refundable, as the date is reserved exclusively.

Trial Appointment (Conditional):

A trial appointment is not automatically included within the scope of the wedding-day services and, where requested, is agreed separately between the Client and the Artist. Where a trial appointment has been scheduled and carried out, it is intended as a considered step within an already-aligned creative process and not as an audition, test, or comparative evaluation of the Artist’s style, aesthetic, or way of working, all of which have been reviewed and accepted by the Client in advance. In the exceptional event that, following the trial appointment, the Client determines that there is a clear and genuine misalignment that prevents the continuation of the collaboration, the Client may elect not to proceed with the wedding-day services. In such circumstances, the fee for the trial appointment, together with any travel and accommodation expenses incurred specifically for the trial (calculated based on the actual logistics required), shall remain payable and non-refundable. No further fees relating to the wedding-day services shall be due, and the engagement shall be considered concluded without further obligation for either party. This provision applies solely in cases where a trial appointment has been undertaken and does not alter the nature of the wedding-day services as a confirmed professional engagement once booked.

If cancellation occurs later:

– Up to 30 days before the Wedding Day: 50% of the total agreed fees are due.

– From 29 to 3 days before the Wedding Day: 80% of the total agreed fees are due.

Atelier cancellation

In the unlikely event that the Atelier must withdraw:

– If communicated up to 30 days prior, the Deposit is refunded in full.

– If communicated between 29 and 6 days prior, the Deposit is refunded in full and the Atelier will use its best efforts to refer a professional colleague of comparable experience to provide equivalent services.

Force majeure & postponements

In cases beyond reasonable control (including natural events, governmental restrictions, travel limitations, war, or pandemics), neither party shall be liable for delay or non-performance. If the Event is cancelled for such reasons, the Deposit remains non-refundable as it covers services already rendered (consultations, preparation, trials, design work, and applicable taxes).

If the Event is postponed, the Deposit may be applied to a new date, subject to availability. If you elect not to proceed on a new date, standard cancellation terms apply.

Discretion is respected. Authorship is preserved.

Unless otherwise agreed in writing, the Atelier retains the right to use images of your hairstyle and makeup for editorial, portfolio, and professional communications.

If you request complete discretion, this must be communicated in writing prior to the Event and acknowledged by the Atelier.

Personal data is handled with care and in accordance with applicable European data protection regulations (GDPR). Information is collected solely for communication, booking, service delivery, and legal compliance, and is never sold or shared beyond what is necessary to fulfil the Agreement or as required by law. You may request access to, correction of, or deletion of your data at any time.

Care in practice, clarity in responsibility.

All materials and tools provided by the Atelier remain its exclusive property. Their condition is verified after the Event; any missing or damaged items remain the Client’s responsibility.

The Atelier is fully responsible for the acts and omissions of its artists and any professionals engaged to perform the services, ensuring compliance with the standards required for your experience.

Regarding allergies or sensitivities: the Atelier cannot be held liable for certified allergic reactions. You are responsible for disclosing any known sensitivities in advance. While reasonable efforts will be made to accommodate such information, cosmetic products carry inherent risks. Any certified reaction must be supported by medical documentation confirming direct causation.

A clear foundation for a considered collaboration.

All notices must be made in writing and delivered by email or certified mail; they are effective upon receipt.

These Terms, together with any written confirmations or schedules, constitute the entire agreement between the parties and supersede prior understandings. Amendments are valid only if made in writing and signed by both parties.

This Agreement is governed by the laws of Italy. Any legal action shall be brought exclusively before the Court of Vicenza, Italy. Electronic signatures and counterparts are deemed legally effective.